Abhisi :While it may feel weird to delegate mundane tasks to a computer, automation isn’t cheating—it’s working smarter. With Abhisi, you can automate basic tasks like routing customer messages to the correct department.This ensures that the right messages get to the right people as quickly as humanly possible, so that customers receive the timely help they need.
If you want to know how your support team is doing in handling customer support, use the reports feature to get insightful reports on a variety of important metrics.Achievement reports, like first-time response or time-based drill down, give you an idea of how quickly the support team is responding to requests.
The best way to create a seamless customer experience is to make sure that every element of your customer communications is branded to match your business.Customize the clean and simple Abhisi Chat messenger to complement your website branding. Abhisi also offers domain white-labeling, so that customers see your domain in email replies from your company.
Customers can get the answers they need when they need them by searching through the organized knowledge base for information related to their issue or question.This not only helps improve overall customer satisfaction, but it can also reduce support inquiries by helping customers find the answers they need on their own.
Abhisi makes it easy for your support team to exceed expectations with an all-in-one help desk solution that unifies all your customer messages in one inbox.With automation and an info-packed knowledge base, your customers will get the help they deserve faster.
Abhisi really simplifies the process of providing great customer support. I love the fact that I can answer emails, track calls and text messages, use the chat widget, respond to Facebook comments and messenger conversations for multiple accounts and much more from within the one simple tool.