Callback Tracker :With all of your new communication channels, you need a system to keep track of everything.The dashboard is where you’ll find a comprehensive overview of all your communication, stored in chronological order.You’ll be able to easily flip between emails, text messages, and chats to make sure your customers are getting the support they need.
Callback Tracker even lets you listen to the recording of all your calls, so you’ll have the information you need to keep improving your service and supportThe robust live chat feature allows for real-time communication with visitors in a way that won’t have you juggling conversations like a nightmarish AOL Instant Messenger.
Segment the calls by department to route traffic to technical support, customer service, questions for the CEO, and any other channel that needs a little more specific knowledge.Visitors will appreciate not being bounced around to different departments, and you’ll save time and energy sorting through queries.
Callback Tracker makes sure that you’re not constantly waiting by the phone to receive calls, either.Customers can schedule a call at any time, and you can get connected in as little as 24 seconds if they need immediate assistance.
Callback Tracker works with Zapier, Salesforce, Google Analytics, WordPress, and more to fit nicely into your ecosystem.You’ll also be able to link email requests to SendFox, phone call requests to your calendar, and SMS requests to the customer record in Salesforce.
After spending years in software development and digital marketing, our team decided to focus on solving one problem – conversion. Callback Tracker was born with a passion to seamlessly convert website visitors into paid customers, fast!