Support Board Appsumo: Support Board is a user-friendly platform that lets you interact with your customers across multiple channels and manage conversation threads. You can create standardized responses for common issues resolving customer problems in way less time. With file uploads text formatting and over 3,000 emojis to choose from you can even craft personalized replies using the message editor.
You also have access to a multilingual knowledge base that helps your live agents support international customers. Support Board connects customers with smart chatbots for immediate assistance—and hands control over to live agents when problems escalate. The platform is also loaded with more than 45 readymade templates which your chatbot can use to quickly reply to general questions.
You’re also able to program new questions and answers to train your bot allowing it to help customers with more advanced queries. And just like a live agent your chatbot can send attachments media rich messages and surveys to deliver more information to customers. You’ll be able to set up automations and triggers using conditions like user type location and time putting your bot to work 24/7.
Live agents can access rich messages to create more engaging surveys that onboard new customers in no time. Plus you can evaluate support scripts and team performance using reports that collect customer feedback after a live chat experience. Support Board lets you set up omnichannel support to send and reply to direct messages text messages emails and support tickets.
The tool can also reply to messages sent from WhatsApp Messenger Telegram and Slack for added flexibility. It’s easy to assist international customers because the platform has multilingual bots that support up to 32 languages. Your chatbot can even search for answers on Google and autocorrect misspelled text to decrease your agents’ workload.
Providing excellent customer service shouldn’t leave you feeling burnt out. With Support Board, you can manage customer conversations across channels and leverage automated chatbots for a seamless customer service experience. Solve more problems in less time.
Plans and Features
Lifetime access to Support Board
All future Cloud Plan updates
No codes, no stacking—just choose the plan that’s right for you
You must activate your license within 60 days of purchase
Ability to upgrade or downgrade between 3 license tiers
60-day money-back guarantee, no matter the reason
Features Included in All Plans
Automations and triggers