Tactful Cognitive Helpdesk Appsumo: Once you’re connected your agents will be able to communicate with customers across channels keeping a record of requests and conversations. Provide multilingual AI-powered self-service that automatically localizes your language and dialect to match the customer’s.
you can simplify and organize operations by keeping all the support tickets in one place. The system lets you place customer tickets and then assign and manage requests to an agent or team. You’ll be able to provide personalized support with AI-powered routing technology that lets you intelligently route requests and conversations to the right agent automatically.
With the advanced help desk automation feature you can help customers help themselves with self-service options. Automatically convert booking refund or purchasing requests into a placed order through the AI-powered self-service feature. You can also place cancellations or complaint requests about products automatically with no need for agent support.
These self-service options allow you to free up time spent on repetitive tasks and enable your team to focus on more complex requests. Tactful Cognitive Helpdesk gives you one centralized dashboard to manage omnichannel communication and ticketing so you never lose track of another customer request.
Tactful solved our problem of using various tools for multiple services and our business needs. Now our same customer and sales teams can look after our all customers by using Tactful.