SupportChamp PitchGround: Customer support is important but managing them at different platforms makes the process not only difficult. But you may also lose out on some potential lead queries in between the messages.
SupportChamp allows easy and effective communication between the customers and the customer service agents. It can receive and send messages from a different range of sources. This ensures all your teammates have an impact on the overall customer experience.
Invite your team members – Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.
Connect Inboxes – Connect various channels through which your customers would be talking to you. It can be a website live-chat, your Facebook or Twitter page, or even your WhatsApp number.
Marketing – Go beyond personalization and never miss a qualified opportunity again. Retarget customers by sending target emails and in-app messages.
Sales – SupportChamp frees your Sales Reps to focus on closing deals. Convert more website visitors into qualified opportunities and ensure every lead is followed up and qualified.
- Multi-channel communication
- Email Management
- Team synchronization
- Improved customer experience