LiveAgent Review: LiveAgent is the Most reviewed and #1 Rated help desk software for SMB. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide.
Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API.
Here’s the part that we all expected, and it’s pretty impressive. The ticketing module is fairly clean and modern, and reference ID numbers are assigned for keeping track of everything. In addition, the ticket phases are logged for reference and for completing the tickets in a reasonable manner. Automated ticket distribution is the big feature, since you want the right tickets going to the right people.
LiveAgent Call Center
An interesting part of the LiveAgent platform is that you can setup a phone number and completely skip talking to the phone company. List that phone number on your website, then customers give you a call and it gets sent to the computer your reps are working at. My favorite part of this is that you can call and chat with customers at the same time.
LiveAgent is all you need for one-stop customer service
This is seriously a great software, rank this a solid 9 as it solves a problem of unifying support from varying channels such as social, e-mail, phone, and direct messaging. I highly recommend LiveAgent to anyone who manages support on at least 2 channels. The time saved, efficiency, and pure joy of
LiveAgent Social Integration
A simple, yet brilliant feature is the social integration. Instead of going to Facebook and Twitter to see what people write, LiveAgent brings all the comments, messages and other communications to your dashboard. It converts them into tickets for responding, seemingly removing the need to go to the social sites unless you need to post something.