Median Appsumo: It’s hard to solve customer issues when your only option is to recite instructions on a Zoom call. To efficiently guide customers towards the right solution, you need to understand what’s wrong—but first you’ll have to teach them how to share their screen. Luckily, there’s a tool that lets you easily join a customers’ session, place your mouse on their screen, and actually solve the problem.
With Median, you can provide quality customer support to non-tech-savvy customers with a one-click screen share. Just place the code on your website and Median will work on your users’ browsers, across every device and operating system—no downloads, installations, or plugins required. Customers can ask for help and support agents can join their session to see exactly what they’re experiencing.
Once you’ve joined a session, you’ll find a pixel-perfect representation of what your customers see and how they are interacting with your website in real-time. Median also censors credit card numbers, passwords, and other sensitive information to keep your customers’ information safe and secure.
Median’s interactive screen sharing features encourage interactive collaboration between users and support agents. You’ll be able to put your mouse on the customer’s screen and help them navigate any webpage. You can even draw on the page and highlight key features to let customers know the right buttons or links that they should click.
Best of all, you can request permission and take complete control over a user’s browser session to click and type on their screen. Because Median allows you to quickly understand and solve user issues, you’ll be able to reduce repeat tickets by teaching customers how to use your product. You can integrate Median with other chat tools like Intercom, Drift, LiveChat, and tawk.to, to offer better customer support across channels.
If you run an ecommerce store, you can also help customers add products to their cart and offer assistance during check out. For seamless onboarding, you can even teach first-time customers how to navigate and troubleshoot FAQs. Helping customers use your site shouldn’t feel like you’re playing charades over the phone. Median lets you see your customer’s screen, draw on the page, and take complete control over their browser session, so you can literally point them in the right direction.
Plans and Features
Lifetime access to Median
All future Pro Plan updates
You must redeem your code(s) within 60 days of purchase
Stack up to 2 codes
Only for new Median users who do not have existing accounts
60-day money-back guarantee, no matter the reason