Nicereply Appsumo: Empower your support team with a personalized customer satisfaction survey tool. Customer support is the face of your company, but it’s hard to tell if you’re looking good without a mirror. Sure, you could pick your customer’s brain by shooting them an email survey, but not everyone likes a crowded inbox. If only there was a way to get more feedback while putting less pressure on customers and your support team.
Nicereply makes it easy to read the room—and in a way, read your customers’ minds. You’ll be able to provide world-class support without lifting a finger by surveying customers automatically after you resolve a ticket, call or chat. Even if a customer doesn’t finish the survey, Nicereply records their answers as soon as they enter any text, so you still know how things went.
The tool’s email signature surveys let customers rate their experience after every reply while over-surveying protection makes sure you don’t send too many surveys to any one customer. Nicereply gives you real-time feedback from customers, whether you’re talking over email, chat, or text. Not only does that mean more insight into your support process, but it also means having the chance to turn conversations around if they’re going south.
This intuitive platform goes the extra mile by making all that new information easy to organize, too. Integrate with your helpdesk system to sync data on customers, tickets, and agents, so you’re always seeing your feedback in the right context. Make sure you’re meeting your customers’ needs with real-time customer support metrics on the easy-to-navigate dashboard.
Prepare for your seasonal workload using customer satisfaction metrics trend charts, whether you want to compare your data by weeks, days, or hours. Identify your team’s strengths and weaknesses with leaderboards, and generate customer satisfaction, customer effort score, and net promoter score reports. Nicereply’s rating feed is even mobile-ready, so you can know how you’re doing no matter where you are. Get ready to show customers your best side with beautifully designed surveys—no coding required.
Nicereply lets you customize your surveys with themes, colors, and logos, so they match your brand and needs. You can choose from different rating scales and even translate surveys into 11 different languages. No more wondering what your customers think about your service or dealing with unproductive comments. Nicereply makes it easy to get the feedback you need to boost customer satisfaction—with fewer emails for customers and more organized data for your support teams.
Plans and Features
Lifetime access to Nicereply Grow Plan
No codes, no stacking—just choose the plan that’s right for you
You must activate your license within 60 days of purchase
All future Grow Plan updates
Ability to upgrade or downgrade between 3 license tiers
Only for new Nicereply users who do not have existing accounts
60-day money-back guarantee, no matter the reason