Botsify Appsumo: Trying to get a customer service question answered can feel a lot like using self checkout at the grocery store: way more confusing than necessary. Untimely or insufficient customer service is frustrating and has the potential to drive great leads away. Power your customer service with a chatbot driven by artificial intelligence. Botsify is an omnichannel chatbot designed to automate customer service and improve responsiveness for better retention.
This fully customizable virtual assistant helps you handle omnichannel user inquiries and might even be more lovable than WALL E. It detects when select keywords are used to trigger specific responses with optional alternates to give customers the answers they need. Botsify helps you and the chatbot learn about key audiences and their FAQs simultaneously win win. Botsify’s easy to use interface for conversational forms also provides the opportunity to improve sales via call to action functionality.
From questions about products to handling customer connections, you can automate all support and FAQs. If improving leads, retention, and relationships are on your business’ bucket list, Botsify is the app for you. Botsify’s AI chatbot can supply customer service via Facebook messenger, WhatsApp, Telegram, SMS, Slack, and websites. WordPress, WooCommerce and Shopify sites and stores can also leverage the power of Botsify’s chatbots with plugin and API integration.
Like a State Farm Good Neighbor, Botsify is there to take customers to external web links or trigger another chat flow when extra help is needed. The app’s “stories,” or natural reply flows, are replies driven by genuine human responses. Automate email follow ups to bring customers back without sending hundreds of individual messages. Use conversations to collect user data, such as emails, contacts, gender, location, and more for future targeting and analytics.
Having the ability to talk to users in real time is a must whether that’s day, night, or that weird time around 2 p.m. when you really want to nap during the work day. Botsify can suggest products or fetch info from the CRM at hyper fast speeds. For those tougher inquiries, customers can be directly connected to service reps while untrained questions are sent to the training queue. The bot’s learning logs allow you to train the AI on unanswered chat flows, meaning this chatbot has a B.S. in Communications and no BS communication.