SurveySensum Appsumo: Gain valuable customer insights on a simple survey platform. Growing your business is tough when you don’t know how your existing customers feel about it. Customer surveys deliver key feedback, but you don’t have the time to manually build out labor-intensive surveys and share them across multiple channels.
A tool that makes it easy to create and send insightful surveys, plus analyze feedback instantly, while integrating seamlessly with your CRM. SurveySensum takes the guesswork out of collecting customer feedback using Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) surveys.
Whether you’re sending a CSAT, NPS, CES, or any other survey, you’ll be able to choose from a menu of survey templates that you can customize with your own questions. It’s also easy to send employee engagement surveys to get critical feedback about your operations from your team.
SurveySensum also offers integrations with HubSpot and Salesforce, so you can fit it easily into your ecosystem. You can send surveys via email, WhatsApp, SMS, social media or an embedded URL, right from your dashboard. This lets you send the right survey on the right channel to effectively engage with your audience, so you get the feedback you need, where you need it.
The SurveySensum analytics dashboard helps you get a clear overview of your survey data, so you can immediately identify the customer experience (CX) touchpoints with the most friction. You’ll be able to see how many promoters and detractors you have as well as filter data by demographic, pricing plans, and top trends. On top of that, you can tag-team members with notifications about feedback relevant to their department so they know exactly what’s working and what isn’t.
With SurveySensum, you can get immediate alerts about negative survey responses fed straight to Slack or your CRM, letting your customer outreach team follow up immediately. Plus, when you and your team make changes to your CX, you can effortlessly track improvements in real-time using CSAT scores. You’ll also be able to pass along positive feedback to your team to keep morale high.
Analyzing customer surveys shouldn’t feel like you’re cramming for a statistics final. SurveySensum helps you build targeted customer surveys, send them across channels, and analyze the information, so you can gather insights that improve customer experience.
Plans and Features
Lifetime access to SurveySensum
All future Professional Plan updates
No codes, no stacking—just choose the plan that’s right for you
You must activate your license within 60 days of purchase
Ability to upgrade or downgrade between 3 license tiers
Only for new SurveySensum users who do not have existing accounts
60-day money-back guarantee, no matter the reason