Tactful Cognitive Helpdesk Review: Tactful Cognitive Helpdesk is an all-in-one, AI-powered omnichannel customer support platform with ticketing CRM, help desks and automation technologies. You need a way to manage customer support across channels while creating and managing ticketing—all in one place.
With Tactful Cognitive Helpdesk, live agents can manage all live conversations on Facebook Messenger Facebook comments and your website from one unified desktop. The agent dashboard displays a 360-degree view of customer interactions across channels by tracking all the information you need to understand the customer journey.
Once you’re connected, your agents will be able to communicate with customers across channels keeping a record of requests and conversations. Provide multilingual AI-powered self-service that automatically localizes your language and dialect to match the customer’s.
With an integrated ticketing system in the same interface, you can simplify and organize operations by keeping all the support tickets in one place. You’ll be able to provide personalized support with AI-powered routing technology that lets you intelligently route requests and conversations to the right agent automatically.
Automatically convert booking, refund, or purchasing requests into a placed order through the AI-powered self-service feature. These self-service options allow you to free up time spent on repetitive tasks and enable your team to focus on more complex requests.
Tactful Cognitive Helpdesk gives you one centralized dashboard to manage omnichannel communication and ticketing, so you never lose track of another customer request. Make your customer support process easier and faster than ever before.
Plans and Features
Lifetime access to Tactful Cognitive Helpdesk Cognitive Care Plan
No codes, no stacking—just choose the plan that’s right for you
You must activate your license within 60 days of purchase
All future Cognitive Care Plan updates
Ability to upgrade or downgrade between 4 license tiers
Only for new Tactful Cognitive Helpdesk users who do not have existing accounts
AI chatbot and FAQ: Up to 20 intents and 500 CMS searchable items
300,000 database records
60-day money-back guarantee, no matter the reason