In a groundbreaking move, Globe has teamed up with Red Hat Open Innovation Labs to modernize its IT infrastructure, aiming for greater agility and scalability. This collaboration leverages Red Hat OpenShift, a leading hybrid cloud application platform, to enhance Globe’s operational practices and deliver an improved customer experience. The partnership marks a significant step in Globe’s transition from a traditional telecom company to a technology-driven enterprise.
Enhancing Operational Efficiency
Globe’s engineers worked closely with Red Hat during the Open Innovations Lab residency to integrate open source technologies. This collaboration focused on improving operational efficiency through the adoption of DevOps methodologies and innovative practices. The integration of Red Hat OpenShift has enabled Globe to tackle challenges in developer productivity, observability, and cross-team collaboration.
The residency program facilitated the migration of the first application modules to Red Hat OpenShift, allowing Globe’s teams to quickly learn and utilize its features. This laid the groundwork for scaling up the platform and migrating the first full application over the next six months. The adoption of test-driven development and automation has significantly reduced test execution time, enabling more frequent testing and eliminating manual reports.
A GitOps-based cloud-native approach has achieved faster resource provisioning through zero-touch provisioning, self-healing, and auto-scaling. This approach ensures that Globe’s platform remains highly available with more consistent and easier-to-implement lifecycle management. The collaboration has also paved the way for Globe to develop and deploy AI-enabled applications in the future.
Improving Customer Experience
The primary goal of this collaboration is to enhance the customer experience by providing a resilient and stable application platform. Globe’s adoption of Red Hat OpenShift is a key component in achieving this goal. The platform’s capabilities allow for more efficient and reliable service delivery, ensuring that customers receive the best possible experience.
Globe’s commitment to operational excellence is evident in its efforts to evolve tools, processes, and people to adhere to best practices and standards across the organization. The partnership with Red Hat has enabled Globe to create a cross-functional team and establish new operational processes, further enhancing its ability to deliver high-quality services to its customers.
The zero downtime cluster upgrades provided by Red Hat OpenShift ensure that Globe’s platform remains highly available, minimizing disruptions and maintaining a seamless customer experience. This focus on reliability and stability is crucial as Globe continues to expand its services and reach new markets.
Future Prospects and Innovation
As Globe continues its digital transformation journey, the collaboration with Red Hat Open Innovation Labs is expected to yield long-term benefits. The adoption of Red Hat OpenShift provides a solid foundation for Globe to innovate and develop new services that meet the evolving needs of its customers. This partnership is a testament to Globe’s commitment to staying at the forefront of technological advancements.
The immersive approach taken during the Open Innovations Lab residency has equipped Globe’s engineers with the skills and knowledge needed to fully utilize the capabilities of Red Hat OpenShift. This has not only improved operational efficiency but also fostered a culture of continuous learning and innovation within the organization.
Looking ahead, Globe aims to leverage the benefits of this collaboration to develop AI-enabled applications and other advanced technologies. The partnership with Red Hat positions Globe to remain competitive in the rapidly changing digital landscape, ensuring that it can continue to deliver exceptional services to its customers.
